My chair sat so high I couldn't get my knees under the desk. The chair is a magnificent beast.I assembled it - piece of cake! - and wheeled it to my desk, where I discovered I'd ordered the wrong lift unit. I'd ordered the tall lift cylinder, and the skateboard wheels and the upholstery colors I'd picked were almost exactly as shown on the website. The chair was packed very efficiently, and suffered no damage in shipping. I ordered the Steelcase Gesture chair from Crandall, and after a week or so, it arrived. If the seat was level I would be a happy customer but looking at the uneven seat daily will bother me. For a chair that cost $500 and with the description advertised I expected a little more, at least level seat.
Steelcase leap office chair model tb117 arm pads update#
I will update this review later if anything changes. I am thinking I may have to end up doing a claim with PayPal. This chair is suppose to be new with minor scuffs that a customer returned in the 14 day window that Steelcase gives. Emails, first email answered but after that nothing. So far but customer service is not available at all. I send photos and tried to ask for a return. I removed seat carefully and replaced hoping this would solve the issue but it did not. But pulling up and down on the seat there is a lot more play on one side. Perhaps that is something this model has inherited since all the mechanisms are on one side. However when I place the level on the arms it is fine same as the floor. The chair is comfortable but the seat is not level it is half an inch off on one side.
Noticed the extra drilled hole on bottom of chair and even a third attempt at a new hole and small dent when I attached the back. If I was to but another chair I would by Grade A return.Original review: Read many good reviews for this retailer.
As I mentioned what I say is not the typical customer review and is only for information for my experience. I have watched a lot of the you tube videos that Crandall has on the site I find them informative but I also find some that try to explain why you may find defects in chairs received a little bit needing improvement in the wording used. I will visit this site from time to time and see if in the near future if I would like to make another purchase and update this review one more time. The reason I did not buy one was because I saw that Steelcase website also has sales and if you like the color they offer you for the sale you can get a good sale price direct from Steelcase for the chair models: the Amia, Leap, Think and Gesture chair. Ialmost bought another chair last night since they had a 15% flash sale for 2 days only and really I should give them a second chance at purchasing a chair. Example they send return labels a certain day a week only. The other part I noticed they are small buisness and they have systems in place. I added a star because a solution was reached and they made good with their promise. It seems most people are very happy with the product they receive. It feels like my first Leap V2! I'm comfortable again! I don't feel like I wasted $1000! I'm happy. Two rubber mallets and a can of WD-40 (and an hour of pounding in a small city apartment) later and the damn thing finally released. Another overnight later and I have the third shipment from Crandall.I thought getting the seat cushion off the chair was a pain- little did I know how difficult it would be to remove a metal gas cylinder from an aluminum chair frame. I escalated the new issue to Crandall's customer service, and after providing the requested photos they determined the cylinder must be faulty. I took the chair apart several times trying to fix the issue myself, which meant I needed tools I didn't own. There was an usual wobble and the chair leaned to the right causing back pain. The replacement cylinder was faulty- it had to be. I complained and they sent a replacement overnight.
I assume the packager confused the second set of wheels with the cylinder, or it was sent separately and ended up in the hands of my methy neighbor. The gas cylinder wasn't in the box when it arrived. Upon request they sent the casters with the chair, as well as the new casters they send with their sold units. The original return even had the super expensive hardwood casters (With polished aluminum to match the frame). Brand new this thing had to have cost the original owner $1500 plus, minimum. I got it fully loaded, aluminum frame, 4 way arms, Cognet: Connect fabric, etc. This is my second Leap V2- the first from Crandall through their Authorized Factory Returns.
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